At Soilstouch Skincare, customer satisfaction is our priority. We understand that sometimes products may not meet your expectations, and we’re here to help. Please review our return and refund policy below.

 1. Eligibility for Returns
– Returns are accepted within 7 days of the purchase date.
– To be eligible for a return, items must be in their original condition, unused, unopened, and in the original packaging.
– We require proof of purchase (receipt or order confirmation email) for all returns.

 2. Non-Returnable Items
– We do not accept returns for products that have been opened or used.
– Certain items, such as promotional or final sale products, may be ineligible for return.

3. Return Process
– To initiate a return, please contact our Customer Support team at support@soilstouch.in.
– Once approved, we will provide instructions on how and where to send your items.
– The customer is responsible for return shipping costs unless the product is defective or damaged.

4. Refunds
– After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed and automatically applied to your original payment method within 7–10 business days.
– Original shipping fees are non-refundable.

 5. Exchanges
– We replace items if they arrive defective or damaged. 

 6. Late or Missing Refunds
– If you haven’t received a refund yet, first check with your bank or credit card company, as processing times may vary.
– If you have completed this step and still have not received your refund, please contact us.

 7. Contact Us
For questions about our return and refund policy, please reach out to our Customer Support team at support@soilstouch.in. We’re here to help ensure your experience with Soilstouch is exceptional.

—

Thank you for choosing Soilstouch Skincare! We appreciate your business and strive to ensure your satisfaction with our products.